Important steps to follow
Step 1: Sign the contract & pay the deposit & monthly rent +
expenses.
Step 2: Pick up the keys at our office
Step 3: Welcome to your new home!
Step 4: House Rules
INFO: Important information
Enter welcomes you to your new home
We are glad to have you here. Below we provide you with important information about the apartment and a series of steps to follow so that you can fully enjoy your stay!
Step 1: Sign the contract and make the deposit/rent payment
After you confirm the room to one an Enter Coliving team members and send the required documentation, make sure you have made the payment of the deposit/rent. We will inform you how to pay accordingly.
Accepted payment methods are explained in the email of your invoice.
NOTE: The payment of the rent + expenses must be done within the first five (5) days of the month, after that period there is a late fee of 50 euros.
Step 2: Pick up the keys at the Enter Coliving office.
In order to prepare for check in it is important that we know what time you will arrive to collect your key from the office. You can make an appointment at this link: https://entercoliving-entercoliving.zohobookings.eu/#/customer/114534000000550484
(you can not schedule an appointment before your move-in date)
Before your arrival, usually the day before or the same day, you will receive an email with the instructions on when and how to pick up your keys.
You are also able to pick up your keys outside of our business hours (Mon-Fri 10am to 9pm), since we use a self-service process, but we would not advise this, since we won’t be able to help you when any possible problems occur.
You can check-in to your new room starting 3 pm. Some of our buildings and apartments use an electronic key, in case of this we will send you an extra message on WhatsApp to assist you with this process
We provide one set of keys per person. It is the responsibility of the tenant to take care of it. In case of theft or loss, please notify the Enter Coliving team immediately. The new set has a cost of EUR 50,00 that will be charged to the tenant. It may be more expensive, depending on the type of key.
Step 3: Welcome to your new home! 🙂
From now on you start enjoying your new room.
Try to enter the apartment during business hours, we will notify your roommates so they know that you are moving on the agreed date.
In some cases, it may not have been possible to complete some maintenance prior to your entry, you can tell us and we will solve it as soon as possible. To do this, you must complete the following very brief form:
https://entercoliving.com/maintenance-form/
You will find the Wi-Fi network and internet password, written under the router, or you will have a QR code in a visible part of the apartment.
Step 4: Our ENTER Coliving world
ENTER believes in a world of Coliving. Our goal is to create pleasant living spaces where people feel at home and have the opportunity to focus on their goals in an amazing city.
That is why we think a series of Coliving house rules in the apartment will make your experience more pleasant. It is important that all Colivers respect them for comfort, safety and a good atmosphere for everyone in the Coliving space. Disrespecting those guidelines for living together may lead to early termination of your contract.
Besides, we provide you with a series of useful telephone numbers in case of emergencies. You may find them in the apartment at the entrance door.
House Rules
- Respect each other living in the apartment & neighbors in the building
- Damage by negligence will be paid by the tenant(s)
- Throw away the garbage and change the garbage bags daily
- Clean the kitchen and bathroom after you’re done using it
- Do not throw food in the sink / dishwasher
- Throw away old food in the fridge and respect your compartment
- Every tenant has a private shelf in the fridge and a drawer in the kitchen area
- Smoking is allowed only on the balcony/in the outside area
- NO parties allowed
- No loud noise in the apartment after 10 PM
- Don’t throw any tampons into the toilets
- Keep bathroom drain pipes clean of hair, especially the shower after using it
- Turn off electrical appliances after using
- Show common sense, respect and communication with your fellow Colivers
Important Processes
Below you can find some useful information about payments and maintenance:
● PAYMENTS:
● EXPENSES for WATER/ELECTRICITY/GAS: Everything is taken care of for you automatically. No need to set up anything. We charge a fixed monthly fee of €60 per tenant for utilities including gas, water, and electricity up to that amount. If more is used, all tenants will need to pay their share of the extra costs, which will be charged at the end of the contract and discounted from the deposit.
● MAINTENANCE REQUESTS: In case of any kind of repair or maintenance request for the apartment, the following quick form needs to be filled: https://entercoliving.com/maintenance-form/. You can also find a QR code in the apartment for easy access to this form.
IMPORTANT: We cannot process requests that are not made through the form!
WIFI: You will find the wifi network and internet password written in the back part of the router. You may also see some signs on the walls with the WiFi network/password.
● EMPADRONAMIENTO/MUNICIPALITY REGISTRATION:
The empadronamiento is a process of registration in the municipality (ayuntamiento). It is a personal procedure that you should manage directly with the municipality.
The municipality generally requests the following from our side:
– a hard copy of the rental contract, 6 months minimum length
– the empadronamiento form signed by us
– Our personal ID
We can provide these documents in digital form. Please send an email to coliving@entercoliving.com with the subject “Empadronamiento / Register at the municipality” and inform us about the date of your appointment at the town hall (ayuntamiento). We would like to remind you that our tenants give us at least two weeks notice to obtain the necessary documentation for the empadronamiento, so that we can process it.
The city council is really strict on the documents needed and they are making this procedure more complex. For that reason, it may happen at some point that the worker from the city council will ask for more documents regarding your accommodation.
● COMMUNICATION channels: we communicate important things regarding the flat by email based on daily activities: cleaning/repair schedules; coming to the flat for any visit to any of the rooms, etc.
Please make sure to add our email address to your “Favorites” to ensure you receive all our emails. 🙂
– For administrative / payment matters, you may send an email to coliving@entercoliving.com and we will assist you as soon as possible.
–You may also contact us at +34 936 06 79 53
Business hours Mon-Fri 10 am to 6 pm (emergency’s until 9pm)
● VISITS to the APARTMENT: In case there is a free room or it is about to be free, members of the Enter Coliving team will make visits to the apartment to show the room and the common areas. These visits could be in person, that is, potential tenants interested in renting may come with us, or they may be made by video calls. We always try to coordinate all visits at the same time and notify roommates in advance to keep it as comfortable as possible for everyone.
Check out
You could find all the information of the check out process through this link.
Si tienes alguna duda no dudes en contactarnos a través de: coliving@entercoliving.com
